Jaze ISP Manager enables you to manage your subscribers’ life cycle from the point of first contact with your organization. Subscribers traverse through multiple stages starting with lead to feasibility assessment to document verification and approval. The solution helps you completely automate the provisioning and on-boarding of subscribers to your network, manage the allocation of IP addresses, network equipment and assignment of plans.
Track customer invoices and payments, service issues raised and resolved and also track inventory deployed for the customer.
Our policy management engine lets you create and deploy complex plans for your users with Fair Usage policies, Data Usage limits, Timing based plans and RADIUS derived vendor attributes. Traffic shaping rules for different traffic flows can be configured including separate bandwidth limits on peering traffic (e.g. Google, Akamai, etc) and traffic delivered from cache (HTTP and P2P cache).
Jaze ISP Manager integrates with a wide range of BRAS and NAS routers in order to allow interoperability under a single management console.
Completely automate your billing with flexible billing options for prepaid, pay-as-you-go, postpaid and PIN based billing models with automated billing notifications through SMS, Email and WhatsApp.
Automate payment collections with payment Integration and Customer mobile app for payment management where you can get full overview of all the payments. The more different types of payments you accept, the more helpful it will be for customers. You can access different levels of information regarding payment details, customer information and many more.
Expand your business across multiple sites with ease with our powerful franchisee management module. You can manage multiple sites with multiple hierarchies across distributed locations and define roles and rights to franchisee operators and administrators with complex business and revenue sharing models.
Automate your support processing by capturing issues and tickets from multiple sources. The support system can be integrated with your call-centre application to automatically raise tickets against respective subscribers. Tickets can also be classified based on the type of ticket and the support engineer designated for the type of issue. Tickets can be flexibly assigned to the corresponding franchise with priority and escalation matrix defined so that your tickets are always fulfilled within your committed SLA.
Jaze ISP Manager helps you streamline your sales process by capturing leads from your marketing campaigns and incoming calls and then assigning them to your franchisees or your technical team for feasibility analysis.The Lead Management manages a new lead from the point of first contact to service activation. At each step the person responsible claims the lead and then completes the step to take the lead forward.
The Lead Management process follows the following sequence:
Configure your lead by defining the different admins assigned to handle the activities in each step. Leads can then be converted to accounts after CAF collection and then after verification by respective teams and upon completion of on-field work, the accounts can be activated into active subscribers.
Our in-build Inventory management system helps you maintain stock of all your network equipment and other accessories. We provide you complete visibility from the time of procurement of goods to allocation of equipment to technician upon approval and deployment at customer premises. You can also track complete information including the deployment date, location, serial numbers and warranty of all assets in your organisation.
“Business is all about the right communication with the customer making it effective is the key.”
Every business grows over time due to its rapport with its customers. It is important for every business to be able to reach its potential customers effectively and in time. But with the technological advancements as seen today, you get to see multiple communication channels such as
Jaze ISP Manager Integrates with multiple gateways for sending Notifications through SMS, Email and WhatsApp. Onesignal is used for sending the Android push notifications.
Jaze ISP Manager provides your customers with an intuitive and responsive self-service customer portal for managing customer interactions. The look and feel of the portal can be customized through a simple HTML editor. The fields and options displayed on the customer portal can be altered according to your choice. The customer portal can be accessed through Mobile app on Android and IOS devices. Subscribers can view and pay bills, access information on usage and change plans directly from the portal.
Jaze ISP Manager provides Mobile App to make your operations effortless and more handy.
Jaze ISP Manager provides the Powerful REST API for all functionality in the application to help you create your own applications and mobile apps.
Jaze ISP Manager provides the complete logs and reports required for TRAI and DOT compliance. Our solution enables you to completely log session log records along with IP and subscriber detail. The application also logs NAT Translations and source NAT logs and redirects them to FTP after compression. The solution can also integrate with devices on Netflow for log parsing and storage.
Additionally, Jaze ISP Manager also enables capturing LI logs and CALEA compliance logs. The solution also provides the capability to integrate on SNMP for MRTG graphing on per user and interface basis for capturing traffic usage statistics.
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