Jaze ISP Manager
One record, from first enquiry to the renewal after next.
Provisioning, invoicing and support all read the same subscriber history. Nothing sits in an inbox, and nobody has to ask a second system what happened.
ISP Manager / Subscribers
Leads, helpdesk and inventory
- Open leads
- 0
- Completed
- 0
- Open tickets
- 0
- To reorder
- 0
Lead dashboard
19.3%completed- Completed
- 21
- Dropped
- 7
- Total
- 109
- 8
- 13
- 14
- 6
- 6
- 41
1/6Lead8 leads
Captured from campaigns, calls or the field
Helpdesk
Sorted by SLA- No internet after power cutSLA 1h 12m left · IVRHigh
- Slow speeds in the eveningSLA 3h 40m left · AppMedium
- Move plan to Fibre 300SLA 22h left · AppLow
Inventory
1 to reorder- ONT146
- Cable38 km
- Splitters12
ISP Manager / Subscribers
Leads, helpdesk and inventory
- Open leads
- 0
- Completed
- 0
- Open tickets
- 0
- To reorder
- 0
Lead dashboard
19.3%completed- Completed
- 21
- Dropped
- 7
- Total
- 109
- 8
- 13
- 14
- 6
- 6
- 41
1/6Lead8 leads
Captured from campaigns, calls or the field
Helpdesk
Sorted by SLA- No internet after power cutSLA 1h 12m left · IVRHigh
- Slow speeds in the eveningSLA 3h 40m left · AppMedium
- Move plan to Fibre 300SLA 22h left · AppLow
Inventory
1 to reorder- ONT146
- Cable38 km
- Splitters12
CRM · 01 · Helpdesk
Service requests with an owner and a clock.
Tickets arrive from the app, from the field or over API from your IVR, then route by priority, location and load against defined SLAs.
- Tickets from the customer app, and over API from IVR and call-centre systems
- Priority-based escalation with SLA definitions
- Assignment to the nearest support executive by location
- Push, SMS, email and WhatsApp notifications on ticket events
- Complete traceability, with an activity history on every ticket
- A multi-level hierarchy of support executives for escalations
No internet since morning
Waiting for a technician
CRM · 02 · Lead Management
From enquiry to a live subscriber.
Every lead is tracked from first contact, through feasibility and paperless onboarding, to activation on the network.
- Lead capture from campaigns and calls
- Feasibility checked before commitment
- Assignment to a franchisee or an internal team
- Aadhaar OTP eKYC and an e-signed Customer Activation Form
CRM · 03 · Customer Portal & Mobile Apps
Self-service, on every device.
An intuitive, responsive self-service portal, and Android and iOS apps, where subscribers view and pay their bills, check their usage, change their plan and raise a ticket themselves, without calling support.
- Responsive self-service portal and Android and iOS apps
- Bill viewing and payment, and usage information
- Plan changes without contacting support
- Tickets raised from the app, straight to the helpdesk
- Look and feel, fields and options customised through an HTML editor
Hi John
Fiber 100Renews 1 Oct
Usage182 GB
Invoice #INV-2041$49
- Due date
- 10 Sept
- Period
- 1–30 Sept
- For
- Internet, IPTV, OTT
Paid · receipt sent
CRM · 04 · Task Management
Field jobs, task by task.
Installation and service jobs are broken into tasks, assigned to the technicians who will do them, and closed from the field.
- Task assignment from the admin mobile app
- Jobs allocated to field staff by location
- Every job tracked to completion against the subscriber
Job · Sector 4
CRM · 05 · Inventory Management
From the warehouse to the customer premise.
Network equipment and accessories are tracked from the time they are bought from a supplier, to the warehouse, to the technician they are issued to, to the customer premise they are installed at, so a deployed device is a record rather than a note in a spreadsheet.
- Visibility from procurement to allocation to the technician
- Serial numbers, deployment date, location and warranty for every asset
- Barcode reader integration and complete movement history
- Assignment to technicians, customers, routers and sites
- Supplier records, with purchase and selling prices by period
- Goods invoiced to the customer, and reports printed as PDF
ONTSN 4821-7730
Warranty to Sept 202712 SeptReceived at the warehouse
14 SeptIssued to technician Ben
15 SeptInstalled at John's premises
See the subscriber record end to end.
A walkthrough of the lead pipeline, onboarding and lifecycle against your own process.